Last Updated: July 03, 2025
At MP Shop, we want you to be satisfied with your purchase. This Return Policy outlines the process for returning products purchased from salkk.site.
Timeframe: Returns must be requested within 30 days of receiving your order.
Condition: Items must be unused, in their original packaging, and in the same condition as received.
Non-Returnable Items: Personalized items, perishable goods, or items marked as non-returnable at purchase.
Contact Us: Email [email protected] or call 07368696673 with your order number and reason for return.
Approval: We will review your request and provide a Return Merchandise Authorization (RMA) if approved.
Ship the Item: Return the item to Unit 1, New Hythe Lane, Aylesford, Kent, ME20 7FE within 14 days of receiving the RMA. Include the RMA number in the package.
Inspection: Once received, we will inspect the item and notify you of the refund or exchange status.
Refunds will be issued to the original payment method within 7-10 business days of receiving and approving the return.
Original shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
You are responsible for return shipping costs unless the item is defective or incorrect.
If you prefer an exchange, contact us to confirm availability of the desired item.
Exchanges are subject to the same eligibility criteria as returns.
If an item arrives damaged or defective, contact us within 7 days of receipt with photos of the issue.
We will provide a replacement or refund, including return shipping costs, at our discretion.
For questions about returns, contact us at:
Email: [email protected]
Phone: 07368696673
Address: Unit 1, New Hythe Lane, Aylesford, Kent, ME20 7FE